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Terms & Conditions
 
TERMS & CONDITIONS
Pricing
Prices are according to category of accommodation , vehicles and others services   mentioned on each tour programme.

Reservations
The reservation should be sent by fax, mail, or e-mail to : SINHCAFE - OPENTOUR
Add: 48 Luong Ngoc Quyen St, Hoan Kiem Dist, Hanoi, Vietnam
Tel :  ( 84.4) 39261979 / 39262848  - Fax : ( 84.4) 39260563
Hotline : 84.9.1 2355125
Email : info@sinhcafeonline.com (or) sinhcafehanoi@hn.vnn.vn
Website: http://sinhcafeonline.com ; http://sinhcafehanoi.com

The reservation is effective only when you already reconfirmed it and transfer a certain
deposit to Sinhcafe - Opentour.

Confirmation
You should reconfirm your reservation and send deposit to Sinhcafe – Opentour  at least 10 working days before your arrival in Vietnam. Your reservation is effective only when you have done this confirmation already.

Cancellation
If a client decides not to participate in the tour the deposit will be forfeited to cover
communication expenses and cancellation charges.
If you cancel:
  • 30 days before your arrival, we will refund you the full deposit amount.
  • 10 -20 days before your arrival, we will charge 50% of the deposit amount
  • 7 days before your arrival, we will charge the full deposit amount.


Deposits
Sinhcafe - Opentour  must receive a deposit from the client as 20% of total tour cost
at least 7 working days before the client's arrival. Deposit should be sent by bank draft or
transfer to bank account of Sinhcafe - Opentour.

Payment
After customers arrive in Vietnam the balance will be regulated or transferred to our bank account of Sinhcafe - Opentour:

Beneficiary name: International Trading & Tourist Co., Ltd.
Beneficiary address: 48 Luong Ngoc Quyen st, Hoan Kiem dist, Hanoi
Beneficiary Account number:

  • USD: 0011 3718 66658 (or)   
  • VND: 0011 0018 65486   

Bank name: Bank for Foreign Trade of Vietnam, Hanoi Branch
Bank Address: 198 Tran Quang Khai Street, Hanoi City, Vietnam
Website: www.vietcombank.com.vn
Swift code or Bank code for transfer: 1968100
Note: bank fees is on your side

Credit transfer of which expenses are with the load of Client/Agency will be carried out through the above account

Liquid: only after the agreement of the two parts
Travellers'cheque: only after the agreement of the two parts; 2.5% of expenses are with the load of Client/ Agency

Credit card: [ form of authorization ] in the event of payment by credit card, 3% of expenses are the responsibility of the customers who will have to print the card of credit and fill in, then fax it to us by the following number: (84.4) 39260563. The original copy of this filled card and photocopies of your credit card will have to be sent to Sinhcafe - Opentour, that is regarded as the final and legal proof of your payment with our Agency.
As of the payment of and installment or balances on behalf of Client/ Agency, Sinhcafe - Opentour will draw up the acknowledgement of delivery which will give to Client/ Agency before or with the arrival of the travelers in Vietnam.

Insurance
Upon request. Insurance fees is 1.5USD/day/ person, cover with accident insurance up to 10000 USD (Ten thousands US dollars) at Vietnam Insurance Company (BaoViet ).

Meals
Breakfast is not always included. We let you have more choices of lunch or dinner and your total tour cost can be reduced. Generally in remote areas you should let Sinhcafe - Opentour take care of your meals because it probably quite difficult for you to arrange it on your own.

Budget hotels: Generally these are small guest houses or minihotels: basic room with or without A/C, private bathroom.

Standard hotels: The predominant level of accommodation. A/C, satellite T.V, adequate restaurant for breakfast if not lunch and dinner, IDD line at reception, worthy of 2stars to 3 stars international hotel .

Deluxe hotels: Worthy of 3stars to 5 stars international hotel. A/C, 24 hour room service, often large rooms and good views, choice of oriental and western cuisine, IDD lines in each room, business centre, etc.

Note: In some areas, especially in remote areas, there is no choice of standard or Deluxe hotels, but sometimes there is only Budget, and there is only guest house with basic condition.
 
  Contac Us
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Head office
Tel: 84-4 39261979 or 84-4 39263060- Fax: 84-4 39260563
Add: No.48 Luong Ngoc Quyen st., Hoan Kiem dist, Hanoi, Vietnam
Email: info@sinhcafeonline.com
Copyright 2000 - 2009 Sinhcafe – Opentour. All rights reserved
International Tour Operator Licence No 0628 by Vietnam National Administration of Tourism